Right of Withdrawal

In effect from 1 October 2026

1. Withdrawal period

The buyer may withdraw from the order within 14 days of receiving the product.

No reason needs to be given.

2. How to notify us

Write to info@oilfusion.lv and include your order number.

We will confirm receipt of your withdrawal by email and explain the next steps.

You may use the model withdrawal form at the end of this page, but it is not obligatory.

You can also exercise your right of withdrawal online at https://oilfusion.lv/atteikties-no-liguma?lang=en. The link «Withdraw from contract» is at the bottom of every page.

If you use this online function, we will send you an acknowledgement of receipt on a durable medium (for example, by email) without undue delay. It will state the content of your withdrawal and the date and time of its submission.

3. Returning the product

The product is returned to the seller at the buyer's expense.

4. Hygiene exception

Essential oils, hydrolats and base oils are goods that cannot be returned once the packaging is opened, for reasons of hygiene.

If the packaging is opened, the right of withdrawal does not apply.

A sealed product in undamaged packaging is returned on the general terms.

Basis: the regulations of the Latvian Cabinet of Ministers on distance contracts.

5. Refund

The refund is issued within 14 days after the seller receives the returned product.

6. Defective product

This exception does not apply to a defective product.

Such a product is replaced or returned under warranty, as described in the shop terms.

7. Model withdrawal form